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We Love to Listen

Returns Policy

Delivery

All consignments are insured but are subject to terms as stipulated.

Deliveries are normally made within three working days, but please allow up to five working days.

We make every effort to ensure we process your order as swiftly as possible. However, when demand on a product is greater than we can supply, we will endeavour to advise within three working days of placing your order when your product will be shipped. Orders will usually be delivered by our service provider between 8.00am and 5.30pm, Monday to Friday. Deliveries on Saturdays can be arranged at extra cost. All orders placed online (via the Internet) are paid by credit or debit card. Prices quoted online only apply to internet sales.

Faulty Products

In the event of a suspected product failure, please call us in the first instance as many problems appearing to be faults can be resolved by speaking with one of our staff.

New products carry a 12 month guarantee as a minimum.

In the case of a fault being diagnosed, simply call, email or write to us, whichever is most convenient. During the first year of warranty we will collect the item, repair or direct you to a local service agent. In all cases whichever is best for you.

In circumstances where a warranty repair is needed, firstly inform us in either writing, telephone or email. During the first year of warranty we will collect the goods or direct you to a local service centre. Your goods will then be returned to you at our expense. Please note that this only applies to mainland UK deliveries.

In the event of a warranty repair in any subsequent years (after the first year) we would ask you to send the item back to us. Your goods will then be returned to you at our expense, mainland UK only.

Goods sent back to us or collected as faulty but found to be working correctly will be returned to you. Carriage charges will be at your expense, prior to despatch.

Goods found to have a fault not covered by warranty (damage or breakage through misuse, ingress of spilt liquids, incorrect operation, wear and tear and such like) will be repaired if deemed viable, and returned to you at your expense. Payment is required prior to despatch.

We request that you retain the original packaging for at least the period of the warranty as we will only collect products if they are in the original packaging. If the original packaging has been discarded you will be asked to return the goods to us in a rigid box with a minimum of ten centimetres of packaging on all sides. You should seek advise on extremely heavy items as we are not liable for damage in transit without manufacturers packaging.

Once a fault is established, we will issue you a returns authorisation number.

Contact details are available on our website. If you do not have regular Internet access our contact number is 01865 790879.

Damaged Goods

If after receiving your goods they are found to be damaged in anyway, please inform us by email - [email protected] or in writing within 24 hours.

Complaints Procedure

We value greatly customers who choose to purchase from us, and we want you to be absolutely satisfied with products purchased and the service you receive. If you have any complaints or concerns regarding your purchase or the way in which your transaction was handled, please inform us by email.  We will respond quickly.